Every KYC Error, Explained
Whatever your rejection screen said, it's probably one of these 15. Find your exact error below and see exactly what caused it and how to fix it.
Document Blurry
Your ID photo isn't sharp enough for the system to read the text
Document Cropped
Part of your ID, usually a corner or edge, got cut out of frame
Document Expired
Your ID's expiration date has already passed
Glare Detected
A light reflection is covering part of your document
Low Resolution
Your photo's file quality is too low for the fine print to be legible
Photo Too Dark
Poor lighting made your document too dark to read clearly
Hologram Reflection
Your ID's security hologram is confusing the document scanner
Unable to Read ID
The system couldn't extract any usable text from your document at all
Selfie Rejected
Your live photo got flagged before it was even compared to your ID
Face Not Matching
Your selfie doesn't match the photo on your ID closely enough
Face Verification Failed
The biometric face check couldn't confirm your identity
Liveness Check Failed
The system couldn't confirm there's a real person on camera
Name Mismatch
Your name doesn't match exactly across your ID and account details
Address Mismatch
Your proof of address doesn't line up with your ID or account records
Duplicate Account
The platform thinks this identity or device already has an account
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