Fix Revolut KYC Verification

For UK, EEA, and Swiss residents, Revolut only accepts a national ID card, passport, or driving licence, and a driving licence only counts if your place of birth is in the EEA. An expired document, or one that is not on the accepted list for your country, gets rejected immediately. If your nationality differs from your account country, Revolut can also ask for proof of your right to stay, such as a visa or residence permit, and certain short-term or student visas are not accepted at all.

Revolut requires a live selfie, usually asking you to turn your head or blink, to prove a real person is holding the phone rather than a photo of a photo. Bad lighting, hats, sunglasses, or a face partly out of frame are enough to fail this step. The system also compares your selfie against your ID photo, so a big change in appearance since the photo was taken can make the match harder to confirm.

Revolut is explicit about this one: it will not accept a picture taken of a screenshot, a scanned copy, or another photo of your document. It has to be a fresh photo of the physical document itself, fully visible with no folded corners or cropped edges. If your ID has two sides, like most driving licences, Revolut usually needs both the front and back submitted separately.

Revolut, like any regulated bank, has to refresh KYC and customer due diligence details periodically, even for accounts that verified fine before. A name mismatch, an out of date address, or a flagged transaction can trigger a fresh request, and your account can be restricted until you respond. A large or unusual deposit can also trigger a separate source of funds check, where Revolut asks for evidence like payslips or a tax return rather than just an ID.

⏱️ How long does Revolut KYC verification take?

Most personal accounts are verified within minutes to 24 hours. Revolut's own business help pages state identity verification can take up to 5 business days, and some personal cases that need a manual look can stretch beyond that. Blurry photos and a busy review queue both add delay.

📄 What documents does Revolut accept?

If you are in the UK, EEA, or Switzerland, Revolut accepts a national ID card, passport, or driving licence, with the licence only valid if your place of birth is in the EEA. Outside those regions, the app shows you the specific documents accepted for your country. Whatever you submit needs to be unexpired with a name that matches your account exactly.

🤳 Does Revolut require a selfie or liveness check?

Yes, a live selfie is a standard part of verification. Revolut typically asks you to do something simple like turn your head, so the system can confirm you are physically present rather than using a static photo, then it matches that selfie against your ID. Sunglasses, hats, poor lighting, and a face that drifts out of the frame are common reasons this step fails on the first try.

🚫 Why did Revolut reject my verification?

The most frequent causes are a blurry or glare-covered document photo, an expired ID, a name or date of birth that does not exactly match your account, or submitting a photo of a screen or copy instead of the physical document. Unsupported document types, including certain visas for non-local residents, also get rejected.

🔁 Why does Revolut keep asking me to reverify?

As a regulated bank, Revolut has to periodically refresh your KYC and customer due diligence details, even if you already verified once. Unusual activity, a large deposit, or outdated personal details can also trigger a new request, and your account may stay restricted until you complete it.

🏠 What proof of address does Revolut accept?

When it is requested, Revolut generally accepts a utility bill, a bank or credit card statement, a lease agreement, or official government correspondence, usually dated within the last three months and showing your full name and current address matching your Revolut profile. A PDF or a clear photo of the physical document works, but a screenshot typically does not.